In this academy lesson, we welcome Tommy Mello from A1 Garage Doors. He’s the writer of the Home Service Millionaire and host of the Home Service Expert podcast. Tommy joins us and shares his secrets to turning your customer base into your strongest source of referral business.
Listen to The Lesson
Today’s Mentor
Tommy Mello, the founder of A1 Garage Doors, a $30M home service business with over 200 employees in 10 states, created The Home Service Expert to share his knowledge with other entrepreneurs, so that they can grow their businesses just like he did.
You’ll Learn
- How to create raving fans through world-class customer experience
- Why customer service should be one of your main KPIs
- How to deliver a better customer service experience using surveys
- The step by step guide on how to deliver the perfect customer experience from beginning to end
- How to properly capture all the lads you’re getting to avoid losing money
- How to develop a checklist of questions to help you diagnose the customer, not the problem
- The importance of addressing negative feedback in timely manner so customers don’t leave negative reviews that can harm your company’s reputation
- What softwares to use in order to measure customer service to create checks and balances
- How service agreements can help you move from transactional to a relationship business
Resources
To learn How to Make More Money and Work Less, visit Home Service Millionaire
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